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The platform can operate in two ways:

  1. As an end-to-end standalone job management system, providing call taking, job creation and allocation with real-time status monitoring via web pages.
  2. As a configuration module with an existing job management system, when integrating via our standard XML interface.

In both scenarios it is designed to be provided as a fullymanaged service, although it can be deployed on premise where necessary.

Call Management

Call taking allows office-based users of the system to manage customer details, log phone calls and enquiries as they happen, match calls to existing customer accounts as well as creating and allocating jobs to your mobile workers.

When dealing with inbound enquiries, you want a software solution that makes it quick and easy to find existing customer/account details and job histories. Three X mobile provides this capability in just a few clicks.

Messaging

Three X Office incorporates two-way messaging. Messages can be sent instantly to and from the PDA of any of your mobile workers. The web-interface allows you to write, view and reply to messages.

Customer records and job histories

Three X Office acts as a database for your customer records and job histories. This means call handlers and service personnel can bring up relevant customer information and job histories quickly, improving your productivity. When setting up your mobile solution, you can import your existing customer records and database using the CSV file upload facility. Three X Office also allows you to categorise customers into territories and divisions, as well as adding special information such as SLAs and customer type.

Manage schedules with Engineer Diary

The engineer diary has been created to make scheduling and booking appointments/slots as easy as possible. It gives an instant overview of the schedule for each mobile worker including their current status and progress. The gantt style graphics provide an easy to interpret and intuitive interface. Several views are available, allowing up to 7 days worth of activity to be shown. Jobs can be manually assigned or reassigned using simple drag and drop, or dynamically optimised if you choose to add our powerful integrated optimiser from 360 Technologies. If you also choose Masternaut vehicle tracking, a 'find nearest engineer' facility allows you to locate an appropriate resource with the correct skills and tools.

Adapts to the way you work with custom workflows

Three X Office has been designed to work the way you do. This means offering you the facility to create custom workflows so your mobile workers follow a series of defined steps and collect the relevant information needed to complete each task. This can also include taking photos, barcoding and capturing electronic signatures.

Dynamic Scheduling Option

Three X Office is available with a fully-integrated, easy to use dynamic scheduling system. We have partnered with the world's leading provider of mobile workforce scheduling, 360 Technologies to develop the first mobile field service solution with fully integrated, automatic dynamic job scheduling. It works out the optimum way to allocate jobs amongst field workers so that the jobs can be carried out in the most efficient way and at the least cost. It takes away the guesswork and waste associated with having to create and manage schedules manually.

Example screens
Example screens

Find out more about Three X Office

Call us now on 08444 150 150 or arrange an appointment. You can also email us at info@masternaut.co.uk

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The Masternaut Team
08444 150 150