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Masternaut Three X mobile system boosts Tyrefix service

5 January, 2008

Tyrefix UK is saving £30,000 a year using a new mobile field service system from Masternaut Three X.  Tyrefix is the only national provider of tyre repair and replacement services for general and heavy plant and as well as reducing costs, the system is also improving customer service and increasing operating efficiencies. Called 'Mobile Engineer' the system is facilitating the recording and management of detailed job specific information, the capture and reference of photographic evidence and a fully transparent and automated accounting system.

"With around 80 field engineers completing and average of 1,000 call outs per day it is essential that we maintain accurate service records and accounts for every job and every customer. Mobile Engineer enables fast and efficient data capture in the field, recording and referencing of additional service information, such as photographic evidence, and automatic integration with our electronic accounting system," said Chris Dale, Administration Director of Tyrefix UK. "Using Mobile Engineer we have improved the service we provide, increased the efficiency of our operation and achieved ongoing savings in excess of £30,000 per annum."

Tyrefix is currently operating Mobile Engineer from Three X on O2 XDA 2 Smartphones although the company is planning to transfer to HTC P3300 personal navigator with Microsoft Windows Mobile 5 technology.  For each job general service information is recorded including arrival time, time on site and departure time.  Job specific information is also captured such as vehicle type, repair details, replacement part information and customer signature. If required photographic evidence can be captured, to support an insurance claim for example.  This is automatically referenced to the specific job, and the system automatically transmits all captured information to a central management system for the electronic production of invoices and other documentation.

The company is also working with Three X sister company Masternaut, to implement an improved mobile workforce solution. Using Masternaut's advanced vehicle management service Tyrefix hopes to achieve additional improvements in both service delivery and customer care. "By using Masternaut to plan work schedules we hope to further improve both staff and fuel optimisation," continued Dale. "Masternaut will also help us to manage contract specific timeframes and provide detailed information for Key Performance Indicator monitoring."


Editorial enquiries please call Robert Peel +44 (0)1666 823306.
Please FAX any colour sep. requests to fax no 01666 824668
READER ENQUIRIES to Martin Port, Masternaut Three X
Tel: +44 (0)113 2814025, Email: media@masternaut.co.uk, Web:www.masternaut.co.uk


Masternaut Three X, Priory Park, Great North Road, Aberford, Leeds, LS25 3DF
Telephone: 0113 281 4000
Fax: 0113 281 4009
e-mail: info@masternaut.co.uk


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