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CHEP trials Masternaut in readiness for Europe-wide rollout

8 January, 2008

World-leading pallet and container pooling company CHEP has awarded Masternaut a £300,000 contract to supply its satellite tracking service for a major pilot programme based in the UK. There is potential to  install 1000 articulated vehicles with mobile collection units (MCUs) giving CHEP a comprehensive real-time view of its  European fleet using the innovative Masternaut web-based satellite-tracking service.

Initially, CHEP will use Masternaut to track 175 articulated vehicles, with the goal of providing an enhanced benchmark for increased efficiency and improved customer service that will set the path for the future rollout of the service to cover a large percentage of the UK and European CHEP fleet. The Masternaut online vehicle tracking service will provide the logistics management team with detailed real-time information about each vehicle and its assigned driver.

By using Masternaut, CHEP is already gaining the benefit of being able to identify and investigate turnaround times, find and resolve issues that cause delays, confirm true start and finish times for drivers and notify customers of late running vehicles. Masternaut is also helping provide a clear picture of idling times and establish its causes. This will help with encouraging drivers to reduce unnecessary vehicle emissions and cut fuel bills.

Eamonn Casey, Logistics Director UK and Ireland, CHEP, says: "The use of the Masternaut service is helping us to improve customer service and it clearly has improved our performance levels. Using the Masternaut reporting functions gives us the opportunity to show our customers exactly how we are performing."

Masternaut is, therefore, helping deliver much more control of CHEP's logistics operation. This is no mean feat as the UK operation alone is moving over 100 million movements on pallets and providing collection and delivery services to more than 80,000 locations, including every major retailer and other companies that require the eponymous CHEP wooden pallet. Masternaut has simplified this process with its online service allowing the logistics management team to access real-time fleet information using the Internet. In addition, the majority of CHEP's UK subcontractors have been equipped with Masternaut so that they can also track their own vehicles.

CHEP is also trialling mobile computers for capturing customer signatures and sending proof-of-delivery instantly back to HQ using the Masternaut service. By using mobile computers CHEP sees the potential to substantially reduce paper documentation and streamline the subsequent administrative and accounting processes.

"We are very happy with Masternaut. The customer service is excellent; and the team is readily available to answer any query. We appreciate their responsiveness and how they are able to resolves issues quickly to our satisfaction," concludes Eamonn Casey.


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