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Anglo Pacific maximises customer service and saves up to 10 per cent on fuel with Masternaut

Masternaut
26 May, 2011

International removals firm Anglo Pacific is live tracking its entire fleet with Masternaut to maximise customer service and efficiency. The company handles up to 500 consignments a week that are destined for overseas. The real-time pan-European Masternaut vehicle tracking system provides peace of mind for the operations team, while saving up to 10 per cent on fuel usage and reducing administration time.

"With Masternaut we can quickly locate any of our vehicles and get our people to where they are needed. It brings new levels of visibility and responsiveness with the added benefit of making sure each vehicle is being driven safely and used efficiently. The system also provides detailed weekly reports for each vehicle, which we can review in our monthly management meetings," says Peter Hatt, Operations Manager, Anglo Pacific.

Peter Hatt is a convert to satellite vehicle tracking having implemented Masternaut at another company, which greatly benefited the firms operations. It was also used in the successful and timely recovery of a stolen van.

"The system is easy to use giving a full view of vehicle movements. Importantly, all of our departments are able to use the system to keep track of their drivers. I use it to send SMS messages direct to the drivers; these messages are logged by the system and are, therefore, provide a secure history of the content of each message and when they were sent. It also saves planning time and it makes it possible to ready the warehouse team for returning vehicles - we can see when they are coming back and the warehouse can be prepared for the number of consignments on board each vehicle," he adds.

Anglo Pacific is one of the UK's largest independent international removals company and handles around 20,000 individual shipments of personal and household effects worldwide annually from depots in London, Manchester and Glasgow.

About Masternaut

Masternaut designs and delivers innovative solutions for managing the mobile workforce that enable customers and partners to achieve evolutionary step-changes in their performance and service delivery. Formed through the combination of established telematics providers, Cybit and Masternaut, the new Masternaut boasts the broadest range of telematics products, services and R&D capability in Europe. Individually, the companies represented some of the fastest-growing private technology firms in Europe. In 2010, Cybit was ranked 13th in the Sunday Times International Fast Track, having achieved more than 150% growth in sales during 2007-2010; whilst Masternaut has featured in the 2007, 2008 and 2009 Sunday Times (UK) Tech Track 100, and was also recognised on the Deloitte Fast 500 EMEA in 2009. Masternaut is headquartered in Leeds and has more than 500 employees and 10,000 customers across Europe.

Contacts:

Masternaut, Priory Park, Great North Road, Aberford, Leeds, LS25 3DF
Telephone: 08444 150 150
Fax: 0113 281 4009
e-mail: info@masternaut.co.uk

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