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TNT express delivery selects Masternaut fleet management system to increase efficiency and customer service

Masternaut
TNT express delivery selects Masternaut fleet management system
12 October, 2011

The UK's leading express delivery company TNT has announced a new partnership with Masternaut. Masternaut will deliver its award winning, state-of-the-art technology to drive TNT's service efficiency and the overall service it offers to its customers. The system monitors TNT's 720 strong fleet of Special Service vehicles, allowing each one to be located accurately 24 hours a day, 365 days a year. In addition, the increased efficiency is reaping benefits for TNT, its drivers and its customers and is playing a significant part in reducing the company's carbon footprint.

TNT's vehicle operators now have complete fleet visibility with the ability to identify individual vehicles to determine exact location, driver contact details and their ETA to the next delivery point. The operators can update customers with when their parcels are due to be delivered or if any delays are likely, due to traffic jams, accidents or roadworks. Masternaut's technology also allows operators direct access to the Highways Agency roadside cameras to see road and traffic conditions in real time.

Steve Brown, Divisional General Manager TNT Special Services, said: "It's an absolutely superb system that allows us to not only monitor where each of our drivers is at any given time but also provide our customers with as good a service as possible. It allows the operator to take complete control of the fleet but also use the fleet as a national fleet which has hugely increased our efficiency on delivery runs."

TNT's Special Services vehicles carry time-critical parcels and special project packages including vital blood supplies and donor organs for National Blood Service and the NHS, vital components and parts for industries such as telecoms and automobile, and, even on one occasion, football boots for England international players.

Stephanie Derwin, Project Manager of TNT UK Special Services, said: "Because we know exactly where each of our drivers is while he or she is on the road we can locate and make contact with drivers far more quickly than we were previously able to. It can save time ringing round trying to locate a suitable driver. The system will also tell us whether or not the driver is trained to carry particular consignments such as blood."

"From the customers' point of view, it allows us to keep them fully informed and the system will automatically generate an email or text message informing them when their parcel is 15 minutes away from either collection or delivery."

Contacts:

Masternaut, Priory Park, Great North Road, Aberford, Leeds, LS25 3DF
Telephone:
Fax: 0113 281 4009
e-mail: info@masternaut.co.uk

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