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Speedy Services selects Masternaut to drive customer service through fleet efficiency

Speedy Services selects Masternaut to drive customer service through fleet efficiency
22 June, 2012

Speedy's brief was clear: to ensure investment in Masternaut must deliver a measureable difference in the eyes of their customers. First and foremost, implementation needed to deliver improved customer services, improved collection and delivery times in addition to reducing fleet cost. The Masternaut system, which will be installed across 1,220 of its UK delivery vehicles, will provide Speedy with real-time visibility into its end-to-end fleet operations. This visibility will help Speedy further improve its fleet, increase productivity (for example, through more efficient scheduling) and exceed on customer expectations. The system will also provide comprehensive reporting into driver behaviour, so that more economical driving can be encouraged, to improve fuel economy and reduce carbon emissions. 

"Fixed Asset Director, Alex Trigg, commented: "For Speedy to invest in Masternaut Telematics, we needed to be absolutely confident that our investment will result in a measurable improvement in customer service and our reliability as the UK's leading support services business. Ultimately, it's our Customers who will determine whether this investment has been a success."

Keith Watson, UK managing director, Masternaut added: "Speedy Services has built its reputation by reliably servicing some of the most demanding industry sectors and delivering on customer promises. Its fleet is a mobile extension of the company brand, so we're very proud to supply a solution that will enable its fleet operations to remain nimble and responsive to changing customer needs and requirements."

Speedy employs 1,200 drivers at more than 320-plus deport fixed locations across the UK, from a global network of over 3,700 colleagues.


About Masternaut

Masternaut designs and delivers innovative solutions for managing the mobile workforce that enable customers and partners to achieve evolutionary step-changes in their performance and service delivery. Formed through the combination of established telematics providers, Cybit and Masternaut, the new Masternaut boasts the broadest range of telematics products, services and R&D capability in Europe.
The companies represented some of the fastest-growing private technology firms in Europe and were ranked 13th in the Sunday Times International Fast Track, having achieved more than 150% growth in sales during 2007-2010; whilst Masternaut was also featured in the 2007, 2008 and 2009 Sunday Times Tech Track 100, and was also recognised on the Deloitte Fast 500 EMEA in 2009.
Masternaut has more than 550 employees and 10,000 customers across Europe and has been recognised by Berg Insight as Europe's largest telematics provider.

For all press enquiries:

Firefly Communications

Tel: +44 (0)20 7025 8200


About Speedy Services

For more information contact Ben Smallman or Lizzie Furnell on 01902 714957; ben@connect-group.com or lizzie@connect-group.com

Founded in 1977, Speedy is the leading provider of equipment rental and support services to a wide range of clients across the construction, infrastructure, industrial, rail, manufacturing and facilities management sectors - as well as to local trades and industry.

Operating from over 325 fixed sites - together with a number of on-site facilities at client locations throughout the UK, Ireland and the Middle East - the company supplies a range of services including:

  • the hire of small tools and equipment
  • surveying and measurement instrumentation
  • lifting and materials handling equipment
  • low level and non-powered access equipment
  • lighting equipment
  • compressed air
  • temporary power generation
  • mechanical pumps
  • temporary site communications

The group also provides associated services through the provision of training, asset management and testing, repair, inspection and maintenance (TRIM).

Website: http://www.speedyservices.com/


Masternaut, Priory Park, Great North Road, Aberford, Leeds, LS25 3DF
Fax: 0113 281 4009
e-mail: uk-info@masternaut.com



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