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Masternaut gives UK Forks a pick up with satellite-linked mobile management system

UK Forks
1 August, 2004

Masternaut has won a major contract to provide web-based mobile resource management services to equipment rental specialist UK Forks, part of the Vp plc group. Combining advanced mobile data and satellite navigation technology, the web-based system provides electronic job despatch using rugged handhelds and the real time tracking of service and delivery vehicles. Part of a contract estimated to be worth £200k, UK Forks expect Masternaut to yield significant productivity gains and improved customer service, following a successful 6-month trial.

Currently celebrating their 50th year, Vp plc is a widely respected rental company, specialising in the provision of plant and equipment to construction and industry. Formerly known as Vibroplant, Vp businesses also include Hire Station, Safeforce, Lifting Point, Groundforce, Airpac Oilfield Services, and Torrent Trackside.

UK Forks, who operate a rental fleet of 1000 telescopic handlers throughout the UK, have installed GPS/GPRS-enabled communicators in their fleet of service vans and delivery wagons, and are equipping their service engineers and drivers with HHP Dolphin handhelds. These devices send and receive service and delivery data in real time, as well as providing other useful functions such as a digital camera and signature capture.

UK Forks operate a central call centre from Harrogate where they monitor fleet movements and allocate service engineers based on the nearest available resource. Masternaut integrates with UK Forks' own centralised hire and service management system, called P42. This allows direct transmission of job details to engineers and the import of service information sent back from the field. The handheld devices, that connect via an in-vehicle dashboard cradle, receive jobs and act as navigators with on-screen maps and voice over to direct the engineer to the next job.

As well as optimising resource allocation and improving response times, the Masternaut system generates automated e-mail reports that provide an instant and accurate record of vehicle activity. These provide useful management information for assessing resource utilisation, improving scheduling and allowing reports to be produced for customers to support key performance indicators

"Masternaut is proving to be the ideal solution for us as it provides greater functionality than a basic vehicle tracking system. We have been able to develop a fully-fledged mobile resource management system with live data interchange linked to our central management system. It is an automated and truly paperless solution that allows the seamless flow of information from our hire and service controllers out to our engineers and drivers and back" says Rob Coxon, Director of UK Forks "This is helping us to optimise operational efficiency, as well as improving our service and reporting to our customers".


Masternaut, Priory Park, Great North Road, Aberford, Leeds, LS25 3DF
Fax: 0113 281 4009
e-mail: info@masternaut.co.uk


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08444 150 150