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Barloworld boosts service to 30,000 fork lift trucks with Masternaut tracking

8 July, 2007

Masternaut has won a five year £1million contract with Barloworld Handling to provide web-based vehicle tracking for 550 service vehicles. Barloworld is the largest independent distributor of fork lift trucks in the world and manages a fleet of over 30,000 fork lifts for customers in the UK alone. With fork lifts critical to many manufacturing, warehousing and other industrial operations, the company offers round-the-clock maintenance services through 23 regional support centres.

Masternaut is being fitted to Barloworld's entire UK service fleet in order to boost customer service and improve efficiency. With live tracking over the web, despatchers are able to immediately assign the nearest engineer according to skills required and improve planning so that routes and schedules are optimised.

"Since we started equipping our service fleet with Masternaut the benefits have become evident very quickly, with improved service and productivity as well as improvements in bottom line profits. The service will allow us to continually fine tune our service operations" says Richard McKenzie, Marketing Manager of Barloworld.

Many of Barloworld's customers are involved in crucial materials handling operations including important transport hubs such as airports, ports and military bases. As well as allowing a more response service, Masternaut also provides benefits to security and safety, allowing quick retrieval of stolen vehicles and safe driving monitoring.

"Masternaut provides an added edge to achieving unsurpassed levels of service. Only recently this was well illustrated when floods seriously disrupted UK commerce. With live Masternaut tracking and maps on screen, our despatchers were able to guide our engineers around the floods and find the quickest route to the next service call" explains McKenzie.

As well as aiding live despatch operation, Masternaut provides useful e-mail reporting facilities. These include minute-by-minute activity vehicle reports showing time of arrival and departure from sites. This data can be compared to electronic timesheets reported through Barloworld's mobile palm-top system to provide a fully automatic check.

"Masternaut has enabled us to make some important changes in working practices to help cover travel costs and improve margins. The fact that Masternaut is web based has really helped – not only is it accessible from anywhere but everyone has also found it very easy to use" McKenzie says.


Masternaut, Priory Park, Great North Road, Aberford, Leeds, LS25 3DF
Fax: 0113 281 4009
e-mail: info@masternaut.co.uk


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