War on Waste

Call us now 08444 150 150 Request a call back

Enter Forgotten Password/ Locked Out?

Case Study: Barloworld

As the world’s largest independent distributor of forklift trucks, Barloworld are responsible for hiring, supplying and servicing over 30,000 vehicles across the UK. With many of their clients based in manufacturing, warehousing and industrial operations, they must provide a maintenance service that is available on demand, 24 hours a day.


Driving time across Barloworld’s fleet of engineers was excessive, reducing billable time, resulting in unnecessary operating costs and limiting the responsiveness of the service they were offering customers. They needed a Mobile Resource Management solution to help increase their customer satisfaction and document delivery against their key performance indicators whilst increasing fleet efficiency and ultimately their profitablility.


Working together, we implemented advanced vehicle tracking that gives Barloworld total real-time visibility of their operation via a live web-based platform. To add even greater clarity, Masternaut provided each regional base with its own unique URL, enabling them to focus on their assigned vehicles. This allowed each control room to easily identify the nearest appropriately skilled engineer to respond to any given call-out. And thanks to the tracking capabilities, every route could be optimised to ensure a faster response time and eliminate unnecessary mileage.


Barloworld’s tailored Masternaut tracking system was integrated into their existing PDA-based system to leverage their infrastructure investment to date. By cross-referencing the precise time and location data captured by the Masternaut vehicle tracking solution with the process and timesheet information entered by their engineers Barloworld can easily make informed management decisions. By identifying inefficiencies and process inaccuracies Barloworld are able to have a direct impact on their customer service, reduce waste, speed up invoicing and ultimately improve their cashflow and profitablility.


To date Barloworld has enjoyed increased efficiency across their operation, and have greater insight into fleet utilisation overall. It has proved an invaluable asset to their fleet.

“Masternaut provides an added edge to achieving unsurpassed levels of service. Only recently, this was well illustrated when floods seriously disrupted UK commerce. With live tracking and maps on screen, our dispatchers were able to guide our engineers around the floods and find the quickest route to the next service call. Masternaut is an integral part of our business’s strategic direction moving forwards.”

Marketing Manager, Richard McKenzie, Barloworld.


Thank you for requesting a call back from one of our Mobile Resource Management Specialists.

We will be in touch shortly to discuss your requirements.

The Masternaut Team
08444 150 150